Privacy Policy

1. Introduction

ABC Express (operated by PT Antero Bahana Cemerlang and PT Arandy Bintang Cemerlang, hereinafter referred to as "we") is committed to protecting the personal data of visitors and clients who interact through the website https://abcexpress.id. This policy is prepared in accordance with Law Number 27 of 2022 on Personal Data Protection (UU PDP).

2. Data We Collect

When you use our services, we may collect the following data categories:

• Corporate identity data: company name, PIC name, position, work email address, phone/WhatsApp number.
• Shipment data: origin-destination, cargo type, dimensions, weight, goods value.
• Technical data: IP address, device type, browser, pages accessed, visit time.
• Communication data: inquiry message contents, WhatsApp transcripts, email logs.

3. Processing Purposes

• Providing quotations, operational service, and Account Manager support.
• Carrying out contract obligations, insurance, and reporting to authorized authorities.
• Improving service quality and user experience on the site.
• Sending information related to services, rate changes, or ABC Express policies (can be opted out at any time).

4. Processing Basis

Personal data processing is conducted based on: (a) your consent, (b) execution of a contract to which you are a party, (c) legal obligations, or (d) legitimate interests of ABC Express that do not conflict with your rights.

5. Sharing Data with Third Parties

We may share limited data with operational partners (handling agents, last-mile couriers, insurance companies, port and airport authorities) to the extent necessary for shipment execution. These partners are bound by equivalent confidentiality obligations.

6. Storage & Security

Personal data is stored as long as necessary for processing purposes or in accordance with applicable legal retention requirements. We implement reasonable technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or deletion.

7. Data Subject Rights

In accordance with UU PDP, you have the right to: request access, correction, deletion, restriction of processing, data portability, and withdraw consent at any time. Requests can be addressed to marketing@abcexpress.id.

8. Cookies & Tracking Technologies

This site uses cookies for essential functions (language preferences) and aggregate analytics. You may disable cookies in your browser; some features may not function optimally.

9. Policy Changes

We may update this policy from time to time. The latest version is always available on this page with an updated effective date.

10. Data Controller Contact

Questions regarding this policy can be submitted to:

• Email: marketing@abcexpress.id
• WhatsApp: +62 811 1112 5777
• Address: Ruko Mega Grosir Cempaka Mas Blok D1 No. 9-10, Jl. Letjen Suprapto, Kel. Sumur Batu, Kec. Kemayoran, Jakarta Pusat 10640